Refund policy

Change of Mind
We do not offer refunds for change of mind, if the product is not performing as expected please check out our Candle Care & Safety Guide to see some common mistakes made when using candles. If you simply do not like one of our smells please get into contact with us to discuss your concerns and to discuss your options. 

Faulty Candle
If your candle is faulty and has been used in conjunction with the terms outlined in our Candle Care & Safety Guide then we will process a refund or product replacement. Please note that we do not cover our candles that have not been used in accordance with this advice. Please get into contact with us via our Contact Page or email enquiries@calmandsassy.com to raise this request. You may be required to send a photo of the fault or be requested to return the candle for assessment. Once your candle has been assessed by us and is found to be faulty we will process a refund or offer a replacement.

Damaged Candle
If you have opted for postage, please do not accept any parcel with packaging that shows obvious damage and inform the courier that you would like to inspect the candles prior to accepting. If the packaging was not obviously damaged but your candle is still broken, please take a photograph of the damage, the packaging and get into contact with us so that we can contact the courier provider. If you picked up your candles these are hand packed and checked prior to handing over, please feel free to check these your self when collecting as we do not offer replacement candles for damaged incurred after collection. 

Not as described
If the candle you receive is the wrong product or not as described please get into contact with us to arrange a suitable replacement. 

Our refund policy is in addition to your rights under the Australian Consumer Law.